SHIPPING
DOMESTIC SHIPPING
The estimated delivery time starts from the date of shipment, not the order date. Typically, orders are shipped within 3-6 business days, excluding weekends and public holidays. We are not liable for any delays or failed deliveries. During sale periods, there may be a delay of 2-4 business days. Customs or import taxes may apply to deliveries, but Lelli Nelli cannot be held responsible for any additional fees. Once an order is placed online, changes to products, customers, or delivery details cannot be made. For any questions about placing or receiving an order, please contact our Customer Care team.
INTERNATIONAL SHIPPING
Delivery time estimation commences from the shipment date, not the order date. Generally, orders are dispatched within 6-14 business days, excluding weekends and public holidays. We hold no responsibility for any delays or unsuccessful deliveries. Sale periods may result in a delay of 2-6 business days. Deliveries may be subjected to customs or import taxes, but Lelli Nelli cannot be held accountable for any extra charges. Once an online order is placed, modifications to products, customers, or delivery details are not allowed.
RETURNS
| Shipping Region | Time | Price |
| Australia | 3-7 Business days | $10 |
| Europe,Canada,usa | 7-15 Business days | $22 |
| Africa & rest of the world | 15-20 Business days | $30 |
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or exchange. Please see below for more information on our return policy.
RETURN COST
You are responsible for the cost and risk of returning the goods to us.If a refund is due, $ shipping costs will be deducted and the remaining funds returned to your original mode of Payment.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
21 DAYS TO RETURN
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging before 21 days are over f or International Shipping and 14 days for Australian Shipping. You’ll also need the receipt or proof of purchase.
RETURNS & EXCHANGES
You are eligible for a refund to your original payment method within 21 days if you have your original receipt or proof of purchase. We will not exchange your items if you don't have proof of purchase. The items must be in their original sale condition. Earrings, body piercing products and hair accessories cannot be refunded or exchanged due to hygiene reasons. Additionally, gift cards cannot be refunded or exchanged. Contact us when you need to return or exchange a product.