FAQs

PAYMENT QUESTIONS

  • Unfortunately, we do not accept payment on delivery. You are required to make full payments for your order as well as the delivery fee before we can dispatch your order.

  • Upon completion of your order, an invoice will be forwarded to your email address which can also serve as the receipt. You may choose to retain it in your email or obtain a hard copy for record-keeping purposes.

  • We accept various payment methods to ensure a convenient shopping experience for our customers. Currently, we accept credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

  • Certainly! We recognize the significance of safeguarding personal and sensitive data, particularly in terms of security. Upon receiving your credit card details, we employ secure socket layer technology (SSL) to encrypt the information and store it with AES-256 encryption. We adhere to all PCI-DSS regulations and incorporate supplementary industry standards that are widely accepted.

FAQs

ORDER QUESTIONS

  • Browse through our product catalog and select the item(s) you wish to purchase.

    Add the selected item(s) to your shopping cart.

    Proceed to the checkout page.

    Provide the necessary details such as shipping address and payment information.

    Review your order details and click on the "Place Order" button.

  • After placing your order, we strive to process it within 24-48 hours. Shipping times may vary depending on your location and the shipping method you choose during checkout. Standard shipping typically takes 5-7 business days, while expedited shipping can take 2-3 business days. However, please note that these estimates may be subject to occasional delays, especially during peak seasons.

  • Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package. Simply click on the provided link or enter the tracking number on our website's tracking page to get real-time updates on your order's whereabouts.

  • We apologize for any inconvenience caused. In the unlikely event that you receive a damaged item, please contact our customer support within 48 hours of receiving your order. Our team will guide you through the return process and assist you in getting a replacement or refund as quickly as possible